Level 2 Diploma in Team Leading (evening)

Learners study seven units:-

1. Being a Team Leader: this unit explores the responsibilities of team leaders and the impact of leadership styles and motivational techniques on team performance.

2. Communicating with a Team: this unit enables learners to organise and lead on team briefings

3. Personal Development as a Team Leader: this unit focuses on how learners can develop the skills and knowledge to become effective team leaders.

4. Controlling Resources: this unit enables learners to identify, source, manage and maximise resources to achieve team objectives.

5. Building Working Relationships: This unit develops the learners’ understanding of how to communicate and develop work relationships with managers and team members.

6. Developing Team Needs: This unit enables learners to identify, plan and implement team training interventions.

7. Providing Customer Service: This unit enables the learner to provide the level of customer service required of a team leader and to resolve customer issues.

Online, on-demand learning materials are available 24/7 and are accessible by both PCs and mobile devices. All learners are given FREE professional membership of the CMI, which includes access to a range of CMI products and services to support them throughout the qualification and later as they progress in their career.