Level 4 Dental Practice Manager Apprenticeship

The Dental Practice Manager Level 4 Apprenticeship is a nationally recognised training program designed to develop the skills and knowledge needed to effectively manage a dental practice.

The purpose is to prepare individuals to oversee the day-to-day operations of a dental practice, ensuring high standards of patient care, regulatory compliance, financial performance, and team management.

We cover:

• Leadership & Management – Building and leading effective teams, managing performance.
• Regulatory Compliance – Understanding and meeting CQC standards, health & safety, GDPR.
• Finance & Resource Management – Budgeting, stock control, practice income and cost management.
• Patient Care & Customer Service – Ensuring a positive patient experience and handling complaints.
• Business Operations – Scheduling, systems management, marketing, and business planning.

Modules:

1. Leadership and Management: Understanding leadership styles

• Managing and motivating teams
• Conflict resolution
• Performance management

2. Business and Financial Management: Budgeting and financial reporting

• Practice profitability
• Stock control and resource allocation

3. Regulatory Compliance and Governance: Understanding CQC standards

• GDPR and confidentiality
• Health and safety regulations
• Infection prevention and control

4. Human Resource Management: Recruitment and onboarding

• Employment law and contracts
• Staff appraisals and training

5. Patient Experience and Customer Service

• Managing patient records and feedback
• Complaint handling
• Improving the patient journey

6. Marketing and Business Development: Practice promotion and branding

• Social media and communication
• Business planning and growth strategies

7. IT and Information Systems: Dental software systems (e.g., R4, SOE)

• Data management and security
• Digital communications

End-Point Assessment (EPA) Includes:

• Portfolio of evidence
• Professional discussion
• Presentation or project on a real business improvement initiative