Are you looking for an opportunity to earn while you learn? Then an apprenticeship could be for you! Apprenticeships at Sandwell College are a fantastic way to gain training and achieve nationally recognised qualifications whilst also earning a salary.
Students will be either paid National Minimum Apprenticeship wage or more, depending on the employer.
This Level 2 Customer Service Practitioner qualification is designed for learners aged 16 or over who want to develop or enhance their skills in delivering exceptional customer service. Whether you’re new to a customer-facing role or looking to formalise your experience with a nationally recognised qualification, this course provides practical, career-focused training that supports progression into employment or further study.
The apprentice will complete a process called End Point Assessment consisting of writing either a Report or recorded presentation supported by a portfolio of evidence, observation in the workplace and professional discussion which is graded either a pass or distinction.
All students will get a dedicated assessor for the duration of the course.
