The Pearson BTEC Level 1 Award in Principles of Customer Service, based at our brand new Cradley Heath Skills Campus, is designed to give you an introduction to the knowledge and attitudes required for working within a customer service environment.
This short introductory qualification gives learners who have little or no experience or training in customer service, a better understanding of the sector, to support you in your career choices.
It gives you the opportunity to:
● develop knowledge of the role and importance of customer service and the different ways in which customer service may be delivered
● develop knowledge of the requirements for working in a customer-facing job role, including the standards of professionalism, effective team working and the use of organisational procedures and practices in delivering customer service.
