This qualification is designed to equip learners with the knowledge, skills, and behaviours (KSBs) needed to develop competence in digital support roles across a range of industries.
Through a combination of seven mandatory units and one specialist pathway unit, learners will gain a deep understanding of productivity software, digital information systems, and how they are used to support and maintain software applications. The course also covers troubleshooting techniques, enabling learners to identify and resolve software issues effectively.
Ideal for those looking to gain hands-on technical experience, this course blends theory with practical lab-based activities. Learners will develop a strong assessment portfolio, reinforcing core skills such as communication, teamwork, problem solving, research, and critical thinking — all essential for progression into further study, apprenticeships, or employment in digital and IT support roles.
