An operations or departmental manager is someone who manages teams and/or projects and achieves operational or departmental goals and objectives, as part of the delivery of the organisation's strategy. They are accountable to a more senior manager or a business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills, and behaviours needed will be the same. Key responsibilities may include:
To apply for this Level 5 Operations or Departmental Manager Apprenticeship, you will have completed a relevant Level 3 qualification/apprenticeship in a business-related subject and be working in a suitable environment. Learners will have GCSE Grade C or above or equivalent.
You will have an initial assessment prior to enrolling and prior work experience assessed.
Learners completing this Level 5 Operations or Departmental Manager Apprenticeship will develop knowledge, skills and behaviours in the following:
This course will be delivered as a day release programme. You will be expected to attend one session per month – this will either be via Teams or face-to-face delivery at Sandwell College – Main Campus, and the day release element of the course will count toward the mandatory 20% off the job.
There are a variety of assessment methods you will be expected to complete:
People who complete this Level 5 Operations or Departmental Manager Apprenticeship qualification can progress on to Masters level qualifications in business.
People who complete this qualification will go into careers such as:
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