Please ensure Javascript is enabled for purposes of website accessibility Level 5 Operations or Departmental Manager Apprenticeship - Sandwell College

Part Time

Level 5 Operations or Departmental Manager Apprenticeship

Level 5 Operations or Departmental Manager Apprenticeship

25 months (not including EPA + 5 Months)

Central Campus


Course summary

An Operations or departmental manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisation's strategy. They are accountable to a more senior manager or a business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills, and behaviours needed will be the same.   Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager, and Specialist managers.

Course requirements

You will have completed a relevant Level 3 qualification/apprenticeship in a business-related subject and be working in a suitable environment. Learners will have GCSE Grade C or above or equivalent.

You will have an initial assessment prior to enrolling and prior work experience assessed.

Learners completing this apprenticeship will develop knowledge, skills and behaviors in the following:

  • Organisational Performance – delivering results
  • Interpersonal Excellence – managing people and developing relationships
  • Personal Effectiveness – managing self
  • Communication
  • Finance
  • Project Management


This course will be delivered as a day release programme. You will be expected to attend one session per month – this will either be via Teams or face to face delivery at Sandwell College – Main Campus, and day release element of the course will count toward the mandatory 20% off the job.

There is a variety of assessment methods, you will be expected to complete:

  • Observations of practice
  • Reflective Accounts
  • Per-peer feedback
  • 360-degree reviews
  • Written assignments/tasks
  • Evidence gathering
  • Presentations
  • Report writing

Portfolio of evidence

People who complete this qualification can progress onto Masters Level qualifications in Business.


What are the career routes for this course?


People who complete this qualification will go into careers such as: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers in a variety of sectors.

To discuss your options direct with the course tutor email

[email protected]

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